The General Motors company will maintain a two-way connection unless customers ask for it to be disconnected.

General Motors' OnStar, the service that helps to connect drivers to live operators for directions or emergency assistance after an accident, will start collecting data from people who discontinue the service unless they specifically decline. In a change to their privacy policy, OnStar will reserve the right to share or sell data to third parties about speed, location, use of seatbelts and other practices, after identifying tags have been removed.

Leaving the connection open would allow General Motors to provide car owners with updated warranty or recall data and warn of severe weather conditions, and if a customer says they don't want to have data collected after the service is ended, OnStar disconnects the tracking. However, U.S. Senator Charles Schumer is calling on the Federal Trade Commission to investigate the matter and has said:

$15 provides access to this article and every case-study, interview, and analysis piece that we publish for the next 30 days. Our Premium Subscription also provides access to a database of over 100,000 articles on innovation in brand, customer, and retail experience.
Already a subscriber? Log in