Automated Phone System That Can Read Emotions
Researchers have developed a emotion recognition system that will adapt to human's emotional states.
What difference would it make if automated phone calls or services could tell what emotional state we were in? How would it respond if it was aware of the fact that we were clearly getting angry at its pre-programmed questions and endless updates? According to a group of researchers at Spain’s Universidad Carlos III de Madrid (UC3M) and Universidad de Granada, it could actually make phone calls shorter, more successful and most importantly less stressful.
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