The mobile tag at the branch in New York's Union Square takes folks on an audio-tour of the area.

The team at PSFK passed a new branch of a bank in Manhattan recently called Flushing Bank. In the window was displayed a QR code – and although that's not really news these days, what was interesting about it was that the real-world hyperlink didn't take people to a page about the bank's products. Instead the mobile tag at the branch at 225 Park Avenue South takes folks to an audio-tour of the area. Sure it's not the most dynamic of content – but still it shows a simple way to connect to and celebrate a new neighborhood the bank has landed in.

$15 provides access to this article and every case-study, interview, and analysis piece that we publish for the next 30 days. Our Premium Subscription also provides access to a database of over 100,000 articles on innovation in brand, customer, and retail experience.
Already a subscriber? Log in