Dispute over 'diagnostic' software spreads to Europe after claims that Android phones send data to various service providers and iPhones do the same for Apple.

This article titled “Carrier IQ ‘not used by UK mobile networks'” was written by Charles Arthur and Juliette Garside, for guardian.co.uk on Thursday 1st December 2011 17.40 UTC

UK mobile networks have insisted that they do not install or use Carrier IQ’s smartphone diagnostics software, after privacy concerns were raised in the US over its discovery on Android phones and Apple’s iPhone there.

Carrier IQ has said that its software is installed on more than 141m handsets worldwide, and that its “mobile intelligence” solution “eliminates guesswork by automatically providing accurate, real-time data direct from the source – your customers’ handsets”. The company claims that it is unique “because we are the only company embedding diagnostic software in millions of subscribers’ phones”.

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