Consumers are venturing out to eat less frequently because of the trouble economy, so when they go they expect more.

VP of market research firm for food service companies, Sandelman and Associates, claims: “Casual dining has struggled to retain the visitation they were getting prior to the recession.”  Making few trips to restaurants, diners are expecting more when they do eat out, putting pressure on restauranteurs to meet these expectations 100% of the time. OPEN Forum

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