Gamifying One Of The Toughest Jobs On Earth

Gamifying One Of The Toughest Jobs On Earth
technology

Playcall adds gaming elements to the demanding task of working at a call center.

Tom Moore
  • 27 march 2012

Chilean start-up Arcaris aims to make call centers a more enjoyable place to work. The company’s people-centric call center platform ‘Playcall’ uses game dynamics in order to encourage positive worker behavior, increasing motivation and performance.

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