An architect designing a new building would have to consider disabled access. Web designers must think the same way.
When you think about the barriers facing deaf and disabled people, it’s easy to think about obstacles in the physical world. You might consider the problems a wheelchair user would have getting into a building with steps, or the issues a deaf person who lip-reads might face talking to a shop assistant who mumbles. Increasingly though, it’s in the online, rather than the the physical world, where deaf and disabled people are battling a lack of access. It’s as though there’s a digital glass wall. The content is right in front of you – you just can’t access it.