The social networking service has been accused of flouting its own code of conduct. How is this criticism affecting user sentiment?

This article titled “Why the disenchantment with Twitter?” was written by John Naughton, for The Observer on Saturday 15th September 2012 23.05 UTC

By any standards, Twitter is one of the wonders of the digital world. A service that didn’t exist seven years ago has somehow become a central part of our media ecosystem, old and new: I can’t remember when I last heard a radio programme that didn’t invite me to “follow” it on Twitter, while at the opening of every conference I attend nowadays, after the obligatory notices about the location of the fire exits, there is the unveiling of the event’s Twitter hashtag.

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