One Day…Employees Will Do What’s Right, Not What’s Expected

One Day…Employees Will Do What’s Right, Not What’s Expected
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Rohit Bhargava imagines a future where employees will be empowered by the ability to go above and beyond the typical customer service interaction.

Rohit Bhargava
  • 29 december 2012

PSFK asked creative experts working at the forefront of cultural change what they look forward to as ‘one day’ being the reality that we live in. As part of a series on forecasts, we asked Rohit Bhargava, a marketing expert and leading voice on how to bring more humanity back to business, his thoughts on the future of customer service:

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