Research in Motion launches new BB10 software and handsets to win back business from Apple and Samsung

This article titled “BlackBerry aims to lure lost customers with new smartphones and software” was written by Charles Arthur, technology editor, for The Guardian on Monday 28th January 2013 09.04 UTC

In the end, Carole Blake simply took a hammer to her BlackBerry smartphone, and smashed it into pieces. The London-based literary agent had had enough of what she saw as increasingly unreliable service.

In October 2011, BlackBerry servers were down for days including her time at the Frankfurt book fair. But that was just the beginning of her BlackBerry problems, as her handsets also started malfunctioning. “Four in a year left me frothing,” she explained.

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