LEGO Prioritizes Customer Service With Letter To 7-Year Old Boy
Luka Apps wrote to the company after losing a figure from his new set and they responded with an imaginative letter and a replacement.
LEGO has set a new high for customer service with a letter to a 7-year-old boy. Forbes reports that Luka Apps spent his Christmas money on a new LEGO Ninjago Ultra Sonic Raider set but lost one of the figures when he went shopping with his Dad. Luka wrote a letter to LEGO asking if he could get a replacement: