LEGO Prioritizes Customer Service With Letter To 7-Year Old Boy

LEGO Prioritizes Customer Service With Letter To 7-Year Old Boy
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Luka Apps wrote to the company after losing a figure from his new set and they responded with an imaginative letter and a replacement.

Emma Hutchings
  • 22 january 2013

LEGO has set a new high for customer service with a letter to a 7-year-old boy. Forbes reports that Luka Apps spent his Christmas money on a new LEGO Ninjago Ultra Sonic Raider set but lost one of the figures when he went shopping with his Dad. Luka wrote a letter to LEGO asking if he could get a replacement:

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