Triple Pundit: Marriott To Tailor Sustainable Hotels To Millennials
Rooms have been reworked to appeal to the sensibilities of a new age demographic.
At a conference in Orlando last week, Marriott International executives had a message for some three thousand general managers of the company’s hotels. From now on, said the executives, Marriott would be tailoring its hotels – and its marketing efforts – toward Millennials, the generational cohort that represents the future of the hotel industry’s customer base.
“These Millennial travelers will be our dominant customer segment for the next 20 years,” said Janis Milham, global brand manager for Courtyard, Marriott’s 30-year-old brand for business travelers.