This technology is being commercialized and popularized and is taking on a new role in customer service.

Drones aren’t just for the CIA anymore. While Predators and Reapers still patrol the skies of the Middle East and South Asia, automated flight technology has burst into the consumer realm in a big way. Brands, scientists, government services and regular people are taking advantage of cheap and easy to control compact flight systems with decent lift capacity for cargo or equipment. Even former editor of Wired magazine Chris Anderson foresaw the drone trend and left Wired to become CEO of 3D Robotics, a DIY drone-building company. Soon enough drones may be ubiquitous, zipping around the skies on errands, surveillance tasks or even as artistic tools.

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