We talk with Carrie Whitehead of Zappos Lab about multichannel customers happiness.

We are very excited about returning to SF for PSFK SAN FRANCISCO on November 21 to present the fourth volume of PSFK’s Future of Retail report. We have a line-up of speakers confirmed with more to come, hailing from companies such as Google and Foursquare.

One of these speakers is Carrie Whitehead, Head of Product Strategy and User Experience at Zappos Labs. She spearheads new and innovative adventures in online shopping. Prior to joining Zappos full-time, Carrie founded 120 Movements, a digital agency focused on delivering exceptional customer experiences. During this time she worked with clients such as CNN, Logitech, Wells Fargo, Intuit, Yahoo!, and AOL. With roots in marketing and advertising, Carrie’s early career included working at Razorfish, and Goodby, Silverstein & Partners.

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