New tools and services are helping individuals better navigate through the healthcare system before, during and after their treatments.

Most of us have been there. The unenviable position of mulling over an operation the night before, or sitting in an examination room for test results, which never seem to arrive fast enough. Amidst the angst, stress and the disorientation that can accompany a trip to the hospital or doctor’s office, we do our best to ask the right questions, but we are often ill-prepared for what lies ahead in our healthcare journey, mostly because the expectations around these interactions haven’t been properly defined.

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