The chain's mobile and self-service customer support aims to modernize and simplify the high-end guest experience

Ritz-Carlton Hotels and Resorts are rolling out mobile and self-service customer support to modernize and simplify the experience for guests. Their enhanced app features mobile check-in and check-out, real-time service requests, folio review, exclusive local content and offers, and mobile food and beverage ordering.

The Ritz-Carlton app, which is available for immediate download, aims to bring the legendary service of the luxury hotel company to guests’ smartphones. The Ritz-Carlton has conducted extensive consumer research and studied user preferences since the initial launch of the app in 2012 to ensure the next phase of mobile enhances global travel. They hope to connect more closely with guests through advanced mobile functionality and create content to better serve travelers.

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