Zappos Tests a Digital Personal Assistant
The online retailer unveils a new service called 'Ask Zappos'
Online retailer Zappos has unveiled a new service that aims to help shoppers find specific products by taking item requests in the form of images.
The new service, aptly called Ask Zappos, is like a digital personal assistant who will help customers track down specific items even if the retailer doesn't have the items in their online store.
The new service takes these requests in the form of images. Customers can either text a photo, email a photo to firstname.lastname@example.org, post the photo on Instagram with the hashtag #AskZappos, or upload the photo on the Ask Zappos web page. In addition to the photo, customers can include a short description of what they are looking for in the photo – a certain print, pattern or combination of colors, for example. The Ask Zappos service will try to find the exact item and even provide links to a few alternatives that look similar or carry the same style.