The New Consumer Experience
shared, analyzed & explained
Latest Trend Reports
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
Ideas We Are Tracking
PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by pioneers at well known and new companies.
Linda Jiang is the Head of Industrial Design for Essential, Andy Rubin's new technology startup. Linda is in charge of visualizing the look of 2d and 3d hardware concepts, collaborating with engineering and product development to bring products from concept to prototype to production, as well as many other responsibilities.