Robots Are Taking Over Service Jobs But So Did ATMs
From stockrooms to restaurants, robots are becoming increasingly ubiquitous. But what do increasingly intelligent robots mean for the service industry?
In 1963, Luther Simjian filed a patent for a device that allowed patrons to deposit cash without going to a teller. After pilot testing at a New York City bank, the machine did not catch on. “The only people using the machines were prostitutes and gamblers who didn’t want to deal with tellers face to face,” Simjian once explained. The project was discontinued.