Robots Are Taking Over Service Jobs But So Did ATMs

Robots Are Taking Over Service Jobs But So Did ATMs

From stockrooms to restaurants, robots are becoming increasingly ubiquitous. But what do increasingly intelligent robots mean for the service industry?

Michelle Hum, PSFK Labs
  • 21 january 2015

In 1963, Luther Simjian filed a patent for a device that allowed patrons to deposit cash without going to a teller. After pilot testing at a New York City bank, the machine did not catch on. “The only people using the machines were prostitutes and gamblers who didn’t want to deal with tellers face to face,” Simjian once explained. The project was discontinued.

Access this article for free
Fill in your email below and you'll gain access to this article while also receiving a number of membership features as part of a special 30-day trial.
*Already a member? Log in here

Learn About Our Membership Services

Need Research Help?
As a member you can ask us any research questions and get complimentary research assistance with a 4-day turnaround. Reports inclde stats, quotes, and best-inclass examples on research topics.
Remain Informed & Strategic
We publish several trends reports each month. By becoming a member you will have access to over 100 existing reports, plus a growing catalog of deep topical analysis and debrief-style reports so you always remain in the know.
See Trends Come To Life
Meet your peers and immerse yourself in monthly trend and innovation webinars and discounted conferences.
No search results found.