Through PSFK’s newest travel report, we learn about designing hospitality features for a more rich and frictionless trip
Just two weeks ago, Airbnb released its third annual host conference, Airbnb Open 2015, in Paris. 5,000 dedicated homeowners from the travel experience and accommodation listing site (of the 2-plus million homes currently available to rent) ventured to the city to learn about the company’s new suites of features designed to eliminate frictions in the travel booking and planning process.
From keyless entry to educational toolkits, there’s no denying that Airbnb has a new vision of the future of travel, one that reshapes the traditional notion of hospitality and service experience. Alongside the launch of PSFK Labs’ Future of Travel report launch, we speak with Airbnb’s Head of Product, Joe Zadeh, to learn more about the value in human connection, utilizing connected technologies to deliver rich and frictionless experiences and empowering hosts to be an educational tool and concierge service for their guests.