Complaints can be resolved faster with visual support that points out solutions on your phone

Customers can now communicate via video call with a customer support agent, with the latter pointing directly at the problem or solution. SightCall tackles this problem in a creative yet efficient manner with Visual Support.

Instead of using customer service as a hotline for customer complaints, SightCall Visual Support turns it into a solution department where customers are guided accordingly. Hence, lessening returns that can cause a company a costly 50 percent of their profit margin.

Voice calls have been effective in offering support to customers. However, there are issues that cannot be fixed without seeing the problem directly. Visual Support offers to bridge that communication gap by allowing the support agent to see the issue at hand and then direct the customer to the proper solution. And when SightCall says direct, they mean it literally—drawing lines or circles to highlight the problem or to point to key items.

PSFK’s Premium Subscription provides access to a database of over 100,000 articles featuring new ideas, interviews, analysis and opinion on the latest innovation in brand, customer and retail experience.
Already a subscriber? Log in
(powered by Wallkit)