In Brief

Rachel Law and Alyx Baldwin, co-founders of conversation-commerce chatbot Kip, on the future of AI assistants

Humans are social creatures. Our success as a species is based on interdependence, and much of technological progress is based on strengthening these connections. Facebook, chat and other social networks strengthen ties to each other, where help is just a text away.

Each human effectively acts as a router for needs with varying levels of throughput. A CEO is the router between the investor and team needs, the office manager is the router between team and department needs, the caregiver parent is a router between the children and spousal needs.

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