Meet Hilton’s Latest Hire: Connie, the Concierge Robot
Social robots could change the customer experience for hotel visitors
At the reception desk of a Hilton hotel in McLean, Virginia, a robot named Connie could help you get around town, find a museum or recommend what to do during your visit. It stands nearly two feet tall, working side-by-side with hotel staff to greet guests upon arrival, assist with visitor requests and answer questions about the hotel. Connie, named after Hilton’s founder Conrad Hilton, marks the first time IBM has developed a Watson-enabled robot for the hospitality industry.