How Planned Parenthood is Developing a Redesigned Patient Experience

How Planned Parenthood is Developing a Redesigned Patient Experience

Imagining an overhaul to traditional healthcare systems through employee empowerment programs and digital transformation

Simone Spilka
  • 16 march 2016

Planned Parenthood has been a controversial organization since its inception. As a provider for some of the 1 in three American women who have had an abortion in their lifetime,  there is a looming social stigma that surrounds the medical institution. Regardless of myriad national opinions, the nonprofit sees almost 2.5 millions of patients a year to empower them with information, education, support and life-saving healthcare.

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