Kiosks and mobile ordering are quickly changing the way we perceive customer service

Panera Bread is modernizing the dining experience at its restaurants with Panera 2.0, a series of integrated technologies that enhance the service, whether customers choose to eat in or get their order to go.

The fast casual chain expects to boost the customer experience with ordering kiosks, mobile and online ordering, and a feature that lets guests order at the table. The kiosks are already in place in about 400 restaurants, with plans to have them in all of their 1,972 stores within the next few years.

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