Will Automated Restaurants Soon Replace Entry Level Workers?
With more capable robots developed every day, technology could soon impact this industry
Carl Jr.’s CEO Andrew Puzder has a vision for his very own automated restaurant. “Machines are always polite, they always upsell, they never take a vacation, they never show up late, there’s never a slip-and-fall, or an age, sex, or race discrimination case,” Puzder said in Business Insider.
Inspired by his visit to Eatsa, an automated restaurant located in San Francisco, Carl Jr.’s CEO posits that a machine-assisted eatery may be an attractive prospect for millennials who, according to him, seem to favor ordering through kiosks rather than people. But Puzder’s ‘eyes on the prize’ mentality isn’t centered around the youthful audience insofar as its main interest is increasing efficiency and profitability; this pivot comes as a direct response to new expectations surrounding employee compensation in the fast-food space following McDonald’s reforms on its wage policy in New York.