Artificial Intelligence Software Calls Out Rude Call Center Employees

Artificial Intelligence Software Calls Out Rude Call Center Employees
Technology

Cogito's technology uses real-time feedback to better facilitate and streamline calls

Craig Davis
  • 2 june 2016

MIT technology offshoot Cogito has developed a potential solution to the cumbersome customer service call center process, via a voice-analytics software that can provide real-time feedback to make the conversations more effective.

Access this article for free
Fill in your email below and you'll gain access to this article while also receiving a number of membership features as part of a special 30-day trial.
*Already a member? Log in here

Learn About Our Membership Services

Need Research Help?
As a member you can ask us any research questions and get complimentary research assistance with a 4-day turnaround. Reports inclde stats, quotes, and best-inclass examples on research topics.
Remain Informed & Strategic
We publish several trends reports each month. By becoming a member you will have access to over 100 existing reports, plus a growing catalog of deep topical analysis and debrief-style reports so you always remain in the know.
See Trends Come To Life
Meet your peers and immerse yourself in monthly trend and innovation webinars and discounted conferences.
No search results found.