BMC and PSFK Labs' Digital Transformation Playbook describes how companies are leveraging internal management platforms to help teams work together and share information better
Over the past few years, the way we communicate with colleagues in an office has radically shifted. Internal communication tools like Trello and HipChat are overtaking the need for a physical conference room, enabling teams across the room or across borders to communicate faster and with greater efficiency than ever before. These new platforms are combining chat-based communication, visual interfaces and automated project management tools to help both internal and geographically-dispersed teams share knowledge and feedback. The ability of large scale businesses to succeed in an agile marketplace depends on leveraging these tools to align departments for faster and more seamless communication.
“The changing future of work has only just begun. We’re in the early stages. Not everyone gets it yet. That’s why apps which are popping up are creating more silos, creating more problems to solve. That’s why monolithic platforms that claim to be a one-stop shop don’t work. Collaboration isn’t an add-on, it’s where it starts,” said Elisa Steele, CEO of Jive.
As shown in our Digital Transformation Playbook, collaboration between internal teams with different priorities and performance measures can be difficult, but is critical to achieve for any organization looking to unlock maximum potential. To overcome this, companies are building tools that help employees sequence tasks, communicate status updates and provide greater visibility into works in progress.
For instance, the UK newspaper The Times of London looks to collaboration software Slack to increase its publishing efficiencies. As publishers move away from a breaking news model, collaboration software will become more critical in helping journalists meet multiple daily deadlines. To date, the integration with Slack has reduced meetings at The Times by 50 percent and has increased transparency by 40 percent.
Just as important as communication is ensuring that those conversations can be delivered securely and confidentially. To bolster security among companies, Comilion security platform pioneered a “community-based” infosecurity approach to tackling cyber threats. The decentralized platform creates Slack-like communities that enable teams to share real-time cyber intelligence, research findings and cyber threat strategies. A variety of industries are applying the technology to foster greater communication and research; within the healthcare industry, Comilion is being used to share information on patient case studies and to identify larger treatment patterns to foster advancements in medicine.
As shown in the Digital Transformation Playbook, cross-team collaboration has myriad benefits for organizations, from empowering employees to share knowledge and resources to minimizing redundancies and operational inefficiencies. From safety, security, operations and knowledge-sharing, leveraging new digital tools to accelerate team communication will be pivotal in pushing innovative ideas forward. When planning to improve your team’s internal communications, be sure to consider these key questions:
- What is the plan for transitioning and onboarding employees to a new platform?
- How is responsibility assigned to projects that span teams?
- What aspects of project management can be automated?
- How is the status of projects reported and outputted?
The Digital Transformation Playbook is a report and 5-week series from BMC and PSFK Labs that identifies the opportunities and challenges that traditional companies face when transitioning into a digital enterprise. The comprehensive study provides a roadmap to help high-level decisionmakers determine where to begin, what to do and how to follow through. Download the full report here and check back daily for exclusive content on the strategies, technologies and services that are helping businesses keep up with ever-evolving demands of the marketplace.