Crowdsourced Reviews Improve Commutes For Boston Bus Riders
MIT asks bus riders to rate their routes to improve public transit
QualiT is an app designed by researchers at MIT that gives riders the opportunity to provide feedback on their commutes to improve public transportation infrastructure. It uses a research platform designed by MIT called Future Mobility Sensing to better understand people’s travel paths and modes by collecting anonymous location data through smartphones’ GPS and Wi-Fi sensors.
After participants download the app, they can see data on their own travels. If they ride the MBTA Silver Line, passengers are prompted to rate their ride similar to Uber. It then combines this anonymous feedback with location and other spatial data to identify problem areas for Boston’s public transit system to improve in the future.