The Digital Transformation Playbook from BMC & PSFK Labs looks at how smart systems are being adopted to free employee time for meaningful work

At the airport, robots can help us to check in luggage; for professional communication, virtual assistants are able to arrange our meetings; at home, social media accounts will suggest film recommendations. IoT, machine learning and automation are being integrated into various systems to streamline processes and outsource human effort.

While automation has its benefits for any one individual looking to make their life easier, companies are turning to intelligent systems to scale their operations and compete in a global marketplace. As shown in the Digital Transformation Playbook, automated tools are capable of supplementing the work being done by human staff, complete tedious and time-consuming tasks at speed and ensure that all layers of compliance are being followed. From finance to sales, these efficiencies are being adopted to help companies accelerate their rate of innovation and offer greater access to more employees, vendors, clients and customers.

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