The Digital Transformation Playbook from BMC & PSFK Labs looks at how smart systems are being adopted to free employee time for meaningful work
At the airport, robots can help us to check in luggage; for professional communication, virtual assistants are able to arrange our meetings; at home, social media accounts will suggest film recommendations. IoT, machine learning and automation are being integrated into various systems to streamline processes and outsource human effort.
While automation has its benefits for any one individual looking to make their life easier, companies are turning to intelligent systems to scale their operations and compete in a global marketplace. As shown in the Digital Transformation Playbook, automated tools are capable of supplementing the work being done by human staff, complete tedious and time-consuming tasks at speed and ensure that all layers of compliance are being followed. From finance to sales, these efficiencies are being adopted to help companies accelerate their rate of innovation and offer greater access to more employees, vendors, clients and customers.
At banking firm Goldman Sachs, automated assistants are used to take on the grunt work for junior bankers as a part of a series of new initiatives that encourage younger employees to stay longer than the typical two-year resignation mark. To solve the problem of monotonous everyday tasks for recent college grads, the bank built out tech platforms to encourage more human impact in the workday. With the help of AI, necessary tasks like aggregating timelines and fee runs that might require six hours of human-powered work can be completed by the platform in 30 minutes. Such automated services not only allow bankers to complete their jobs with better precision in less time, but also create opportunities and motivation to foresee themselves with the firm as a long-term career.
The same notion of efficiency goes for a software company, Elucify, that uses an AI-powered Salesforce plug-in that ensures salespeople have the most up-to-date information for old contacts and new prospects. Sales personnel simply click on the Elucify button within Salesforce and the tool updates all existing contact information, cleaning hundreds of contacts in seconds. The software is expected to relieve sales teams from having to hunt for valid contact information on a daily basis.
In both of these cases, time has been made more valuable with the help of machines. When operating properly, these systems will continue to open the door for employees to focus more of their efforts on knowledge-intensive work and long-term thinking that can have a greater impact on business.
The Digital Transformation Playbook is a report and 5-week series from BMC and PSFK Labs that identifies the opportunities and challenges that traditional companies face when transitioning into a digital enterprise. The comprehensive study provides a roadmap to help high level decision-makers determine where to begin, what to do and how to follow through. Download the full report here and check back daily for exclusive content on the strategies, technologies and services that are helping businesses keep up with ever-evolving demands of the marketplace.