Starbucks Store Staffed By Deaf Baristas
The coffee chain has opened a shop in Malaysia with the objective of greater inclusion
From announcing a widespread pay increase to supporting employees pursuance of a formal education, Starbucks has been on the news for policies that build a strong foundation for its employees. Another empowering move by the coffee chain is the decision to open a Starbucks store in Malaysia that prioritizes hiring deaf baristas.
Starbucks teamed up with The Society of Interpreters for the Deaf (SID), which aims to increase employment opportunities for the deaf in Malaysia. SID connected the Starbucks with sign language interpreters who guided these deaf employees through all the corporate trainings. Customers are able to order using sign language as well. Those who do not know how to use sign language order through a kiosk. When an order is complete, customers can view their order number on a digital screen. The store’s entrance also has a wall sign that spells out “Starbucks” in sign language.