How Hilton Is Trying To Make Each Stay More Personalized
A new interactive feature within the hospitality chain's app acts as a personal travel guide for lodgers
The hospitality chain has introduced a new feature within its Hilton HHonors app that offers guests personalized recommendations, insider resort info, and special offers for experiences. Fun Finder uses Wi-Fi, GPS, and beacon technology to act as a personal travel guide, providing recommendations based on the time, your location, arrival and departure details, and preferences collected in a pre-arrival survey.
This feature is currently available at Hilton Hawaiian Village Waikiki Beach Resort and Hilton Anatole, with plans to expand to other Hilton resorts soon. When members using Fun Finder stay at the beach resort, they can take an island walking tour or receive a drink at the bar. At Anatole, members can receive notifications for the start of happy hour at the new swim-up bar, or read background info on the art and historical artifacts in the museum.