PSFK’s Future of Work Report explores streamlining business processes to future-proof the workplace
Artificial intelligence, chatbots and cloud-based tools are rapidly changing the way companies do business by streamlining business processes and enabling the workforce to do more.The blasé phrase “There is an app for that” has never been more relevant as more and more tasks become outsourced. Services are able to facilitate and manage any to do such as hiring, support and administration—removing a lot of time-consuming and distracting tasks. When employees fill their time with meaningful and complex tasks—instead of grunt work—employee retention increases, along with productivity, efficiency and happiness levels.
For instance, instead of letting associates choke on research, law firms such as BakerHostetler and Latham & Watkins employed ROSS, the world’s first artificially intelligent lawyer to help manage the workload. Legal teams are able to ask ROSS questions as they would a colleague, and return relevant citations, resources and cross-referenced data by scanning the body of law. ROSS is powered by the IBM Watson’s cognitive computing platform, a language processing ‘machine-learning’ project for development of customer and enterprise facing software and services.
Mundane tasks have traditionally been something interns and new hires are expected to attend. However, these tools enable hires to take on challenging tasks at an early stage of their career, promoting a culture that rewards creativity and considered solutions. The scalable efficiencies created will also have a positive impact at every level of an organization and benefits everyone in the workforce.
In a 2015 report by the McKinsey Global Institute, machine learning and automated technologies is expected to improve workforce productivity by 40-50% by the year 2025. This creates a huge opportunity for businesses to capitalize and re-prioritize what skills to look for in a new hire. “10 to 20 years from now, if you’re going to be an effective [professional], it will be in part in your ability to use these technological implements.” said Reid Hoffman, Co-Founder of LinkedIn, when asked about the future of artificial intelligence. With such business processes, smart tools are reshaping the future demands of labor, paving the way for traits such as creativity, social intelligence and computational thinking.
Download PSFK’s Future of Work report to gain insight into the policies and tools that leading organizations are adopting to attract and cultivate tomorrow’s leaders today. Take advantage of the full findings, summary presentation, workplace visions and exclusive articles to get your company up to speed on the transformational workplace strategies that are driving innovation in business.