Our Future of Work vision is an artificially intelligent helper that frees workers from the administrative to-dos that have dogged them for too long
You’d be hard-pressed to find anyone willing to put down ‘in charge of re-ordering the coffee’ on their resume, but it’s the harsh reality of working in a small office: administrative responsibilities tend to fall on team members that wouldn’t otherwise have to deal with them. While some employees are happy to take on any task at hand, it can spell disaster for worker efficiency and workplace productivity. Good managers know this, and so are eager to turn to alternative solutions for the handling of admin to-dos. After all, they’d rather their team focus on client work than on busywork. As illustrated in the Future of Work, the latest report by PSFK Labs, office inefficiencies can lead to burnout and employee dissatisfaction, roads that then lead to higher turnover and disconnect between workplace bodies. What if instead, companies could delegate the busywork to a workplace assistant that would never burn out, simply because it was created for that very purpose?
Inspired by the 10 strategies to develop a new era of internal leadership found inside the Future of Work report, PSFK will present boundary-pushing product and workplace visions to reimagine how teams can onboard employees, expand the office, and prevent miscommunication.
That office mate would be called precisely that, OfficeMate, an artificially intelligent bot that takes on the time-consuming office tasks that may be integral to running an office but not especially to any one employee’s career trajectory or fulfillment.
OfficeMate is designed to help manage the time-sucks at the office: booking conference rooms, ensuring a fresh supply of printer toner is always at hand, or scheduling team-wide lunches. OfficeMate is able to learn from past purchases to understand office preferences and recommend cheaper alternatives through cost-benefit analysis. If needed, a human coordinator would then sign off on all purchase orders.
Let’s say your agency has to hire a freelance photographer for new and improved staff profile head shots. Creative Producer Clara is put on the hunt.
She can put in her request through Slack using the hashtag #service, or, can order through Alexa. And yes, can also turn to email at firstname.lastname@example.org.
A cheery-faced OfficeMate receives Clara’s request and complies a list for her that includes:
- The last photographer used by the agency
- A better priced photographer than the last one used
- And, a better rated one as well
From this handy compiled list, Clara can review her options and reach out to the chosen photographer (from the contact details OfficeMate was nice enough to provide). The photographer is booked, comes into the office, snaps a glowing sea of smiling faces, and our agency website is updated with the snazzy, new pics, and no unnecessary administrative tasks were ever contended with.
Throughout the process, Clara is free to focus on her client work without having to dig through old spreadsheets, online portfolios or the like for quotes or contact information. OfficeMate takes on the busywork while Clara is busy working. Spread this added efficiency to all members of an office unit, and you end up with happier employees, more completed client work, added revenue and the refreshing realization that busywork is for the AI-supported bots now.
Read PSFK’s six workplace visions in the Future of Work report.
Download PSFK’s Future of Work report to gain insight into the policies and tools that leading organizations are adopting to attract and cultivate tomorrow’s leaders today. Take advantage of the full findings, summary presentation, workplace visions and exclusive articles to get your company up to speed on the transformational workplace strategies that are driving innovation in business.