Service Helps Store Employess Improve Customer Experience
Incite is an app that provides product knowledge and selling tips to retail associates
Communication app developer Multimedia Plus has released a new app called Incite, with the intent of empowering store associates with product knowledge and product-selling skills. The goal of the app is to improve shopper experience by creating a more knowledgeable staff. The service achieves this by delivering relevant information to associates in digestible bite-size pieces at the right time.
The app features a dashboard interface allowing managers and associates to exchange information and analytics, which is powered by QuizScore. Access to real-time data metrics can quickly show if retail strategies are working or not, and because the app is mobile, the solutions can be applied both globally and locally. The other component of the app is video training modules which associates can access during their ‘downtime' between serving customers. The app is white labeled and can be branded according to the company.