Mastercard Built A Payment Chatbot To Assist Their Wearable Platform

Mastercard Built A Payment Chatbot To Assist Their Wearable Platform
Banks, Insurance & Financial Services

The AI is meant to address new consumer expectations around transactions and to help merchants and banks keep up

Anna Johansson
  • 1 november 2016

Banks, large and small, offer multi-faceted mobile apps for their services, making it easy to access information wherever they go. But this style of banking isn’t good enough anymore to appease the masses who are hungry for technology. As a result, Mastercard is introducing some new methods to make their services more mobile and multichannel retail oriented. The first initiative they’re starting is that of chatbots for banks and merchants. A chatbot is a computer program that’s meant to simulate conversion with human users. It’s often used in customer service programs to reduce wait times and streamline communications.

Access this article for free
Fill in your email below and you'll gain access to this article while also receiving a number of membership features as part of a special 30-day trial.
*Already a member? Log in here

Learn About Our Membership Services

Need Research Help?
As a member you can ask us any research questions and get complimentary research assistance with a 4-day turnaround. Reports inclde stats, quotes, and best-inclass examples on research topics.
Remain Informed & Strategic
We publish several trends reports each month. By becoming a member you will have access to over 100 existing reports, plus a growing catalog of deep topical analysis and debrief-style reports so you always remain in the know.
See Trends Come To Life
Meet your peers and immerse yourself in monthly trend and innovation webinars and discounted conferences.
No search results found.