Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail

Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail
Consumer Goods

Healey Cypher, Founder and CEO of Oak Labs, shares why we should be thinking about the physical store as an e-commerce site

PSFK Op-Eds
  • 26 december 2016

As part of our series centered around the PSFK Future of Retail 2017 report, Healey Cypher, co-founder and CEO of Oak Labs, offers insights on bridging the worlds of tech and retail by designing elegant, intuitive customer experiences that will transform the way we think about shopping.

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