Baskets Let Employees Know If Shoppers Need Help
Innisfree has developed a color-coded system for customers who need guidance in the store
Have you ever gone into a store, only to be immediately pounced on by a store employee, asking if you need help? Or perhaps the opposite, where you can’t seem to get a store employee’s attention for some much-needed help? Korean Beauty brand Innisfree is helping customers get the attention they want by using special shopping baskets as a photo by reddit user hand_ shares.
The new color-coded shopping baskets are easy to use: use a green basket if you’re just browsing or don’t desire any assistance, and use orange if you would like to speak with a sales person. The only problem with the system is that they may run out of baskets during busy times of the day, but the problem is pretty easy to solve by just having extra tags. Either way, it’s a smart way to save shoppers from awkward interactions.
PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by pioneers at well known and new companies.
Bethany is the Co-Founder of Tech Will Save Us, which teaches multiple skills related to technology and design and provides DIY kits allowing makers to build their own devices with no soldering required. Her work regularly extends into design, art direction, and helping brands and businesses imagine a more positive and collaborative future with technology. She is currently based in London, overseeing all aspects of Technology Will Save Us with a focus on communications, partnerships and brand experience.
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