Delivery Service Sends Parcels Directly To Your Phone’s Location
A South African retailer has with delivery service WumDrop to offer deliveries based on geolocation
A South African delivery service called WumDrop is launching a web-based app called Deliver 2 Me that will enable users to deliver goods from The Foshini Group (TFG), a clothing retail company right to their phone’s geo-location. Rather than having your parcel delivered to an exact address and hope that it arrives when you are home to accept the parcel, Deliver 2 Me takes the guess work and hassle out of the delivery equation, enhancing a retailer’s service.
WumDrop has been receiving positive reviews since its inception in 2015 and has garnered over 33,000 subscribers. With WumDrop’s extensive driver training program and a fleet of drivers made up of both freelance drivers and drivers that are part of an existing courier network, Deliver 2 Me is set to extend WumDrop’s offer to other retailers.
The startup is hoping to provide a high-level of customer service to further differentiate itself in the courier market. Customers are able to place their order online with TFG and choose the Delivery 2 Me delivery option. Once the parcel is ready, TFG sends an SMS allowing the customer to choose either ‘Deliver Now’ or ‘Deliver Later.’ If the customer is ready for the delivery they can drop a pin or type in a specific location and the parcel will be delivered within a three-hour window. The ‘Deliver Later’ option will allow customers to choose a convenient time with the option of entering a new delivery location if they are in transit before the delivery is made.
The Deliver 2 Me app has been in testing since late November and is scoring a 100 percent delivery accuracy rate which is unheard of for a delivery service company. The service is now live in Cape Town, South Africa with the plans to expand to Johannesburg and Durban in the next couple of months.
PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by pioneers at well known and new companies.
At PSFK 2017, Peloton Co-Founder and COO Tom Cortese discussed how the company aims to utilize the power of Web 2.0 to marry the comfort of home fitness to the high-energy engagement of celebrity-run classes.