Ford Is Working To Make Car Repair More Automated
Customers can drop their vehicle off for repairs at a Ford dealership without speaking to a representative
Hate the effort involved in dropping off your car for repair? Ford Motor Company wants to make the process a whole lot easier. Having teamed up with Panasonic to establish an automated kiosk, customers can now drop off their vehicle, keys and receive a new one without having to speak to a representative.
The kiosk outside a Ford dealership scans the customer’s identification to get their profile ready in order to set up their appointment for the repairs they need. Once the appointment is set, they can drop off their keys and create a security pin to pick them up. The dealership then sends the customer an email notifying them that their vehicle has been repaired and is ready to get picked up. Ford has made the kiosk available 24/7, providing the freedom for customers to drop their vehicle off at their earliest convenience.
A 90-day trail program for the kiosk has started at a dealership in Birch Run, Michigan.
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