Hotel Gives Customers Reviews On How They Treat Their Rooms

Hotel Gives Customers Reviews On How They Treat Their Rooms
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Australian hotel chain Art Series Hotel Group creates a platform to review customers and reward the good ones with perks

Sara Roncero-Menendez
  • 25 april 2017

There’s a saying in the service industry: the customer is always right. However, it’s no secret that customers can be real jerks. Australian hotel company Art Series Hotels Group has found a creative way to get more customers to treat hotel employees with respect: rewarding good behavior with upgrades and free stays. The new Reverse Reviews method allows employees to review customers, meaning that bad customers will also be shamed for their poor behavior.

Image courtesy of Art Series Hotel Group. Photo credit: Art Series Hotel Group

Art Series Hotel Group Marketing Director Ryan Tuckerman said that they based the system on popular review site TripAdvisor. “There are some insider tips and tricks that are simple and really make the day of the hotel team,” Tuckerman tells The Daily Mail. “These include exchanging day to day pleasantries, putting the sign out on the door as soon as your room is ready to be made up, opting to have your linen changed less frequently and keeping dirty towels in a pile.”

The Reverse Reviews will only last from April 17 until May 31.

Learn more about this initiative in the video below:

Art Series Hotels Group

There’s a saying in the service industry: the customer is always right. However, it’s no secret that customers can be real jerks. Australian hotel company Art Series Hotels Group has found a creative way to get more customers to treat hotel employees with respect: rewarding good behavior with upgrades and free stays. The new Reverse Reviews method allows employees to review customers, meaning that bad customers will also be shamed for their poor behavior.

+Australia
+hospitality
+hotel
+Hotels & Hospitality
+travel

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