MasterCard Introduces Shopping Chatbots For Facebook Messenger

MasterCard Introduces Shopping Chatbots For Facebook Messenger
Banks, Insurance & Financial Services

Customers who use MasterCard can add their card information to their profile to pay for items from their phones

Zack Palm
  • 25 april 2017

MasterCard has launched its digital wallet service, Masterpass, onto the Facebook Messenger application and is utilizing shopping chatbots to allow customers to make purchases automatically through their phones.

To use the new service, MasterCard holders upload their card’s information to the Masterpass application. This application connects to Facebook Messenger for when they’d like to make a purchase. The customer can then use the Messenger bot to search for restaurants they’d like to go to on, and the bot handles the payment in the same conversation. The restaurant then processes the order and has it ready when the customer arrives. Right now, Subway, The Cheesecake Factory, and FreshDirect have this feature activated, though not at every location.

MasterCard plans to add bank bots for customers to request information on their accounts, such as purchase history or financial assistance.

MasterCard

MasterCard has launched its digital wallet service, Masterpass, onto the Facebook Messenger application and is utilizing shopping chatbots to allow customers to make purchases automatically through their phones.

+AI
+AI
+banking
+chat bot
+chatbot
+credit card
+Facebook
+Facebook Messenger
+financial services
+MasterCard
+retail
+technology

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