GoToAssist connects technicians in the field with experts to speed up repairs

Sears is hoping to streamline its appliance repair services with the launch of a new live video tool that will help technicians solve problems faster. GoToAssist Seeit allows Sears technicians to send photos and live video from a repair site to a remote Sears master technician, who can provide additional expertise and guidance.

With more than 5,500 expert technicians who make over 6 million service calls annually, Sears says GoToAssist Seeit helps homeowners save time by shortening repairs and reducing the need for follow-up appointments. The company reports it has shortened certain service appointments by as much as 40 minutes.

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“We understand that on the infrequent occasion when an appliance goes on the fritz, it can disrupt your daily routine,” said Tim Adkisson, Sears director of product engineering. “We also know that taking time out of your busy schedule for an appliance to be repaired can be inconvenient–especially if it takes longer than anticipated or requires more than one service appointment.”

Sears tested GoToAssist over a nine-month pilot program with a small number of technicians. The company has now equipped its entire technician network with iPhone 6s so they can easily use the new technology during repair calls.

Sears Home Services

Sears is hoping to streamline its appliance repair services with the launch of a new live video tool that will help technicians solve problems faster. GoToAssist Seeit allows Sears technicians to send photos and live video from a repair site to a remote Sears master technician, who can provide additional expertise and guidance.

With more than 5,500 expert technicians who make over 6 million service calls annually, Sears says GoToAssist Seeit helps homeowners save time by shortening repairs and reducing the need for follow-up appointments. The company reports it has shortened certain service appointments by as much as 40 minutes.