Delta Is Introducing Biometric Self-Service Bag Drops For Faster Check-In

Delta Is Introducing Biometric Self-Service Bag Drops For Faster Check-In
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The airline is trying out a set of automated luggage drop machines equipped with facial recognition technology in a Minneapolis airport

Laura Yan
  • 25 may 2017

Delta is launching a self-service bag drop that uses facial recognition to check luggage. Customers using the service can print their luggage tags at standard airline kiosks, then continue on to the self-service bag-drop machines. The machines use biometric facial recognition technology to match the travelers’ identities to their passport photos. The first four machines will be installed at Minneapolis-St Paul International Airport this summer.

According to Gareth Joyce, Delta’s Senior Vice President of Airport Customer Service and Cargo, the new machines will help save travelers time. “We see a future where Delta agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service,” Joyce said.

The airline has invested $600,000 in the new machines. If successful, automated baggage drop-offs could become a standard offering in airports in the future.

Delta

Delta is launching a self-service bag drop that uses facial recognition to check luggage. Customers using the service can print their luggage tags at standard airline kiosks, then continue on to the self-service bag-drop machines. The machines use biometric facial recognition technology to match the travelers’ identities to their passport photos. The first four machines will be installed at Minneapolis-St Paul International Airport this summer.

+advertising
+air travel
+Delta
+facial recognition technology
+Luggage
+self service
+technology
+travel

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