A U.K. regulatory agency is rethinking the way customers can speak with and switch mobile providers

British communications regulation agency Ofcom wants to make it easier for customers to switch mobile carriers with a new plan that lets customers switch providers by sending a text or a request online. Instead of navigating a complicated phone call, in the future, customers will be able send a free message to their current provider, who would be required to respond instantly with a “cancellation code.”

Current providers will also announce any early exit fees or outstanding device costs. Once you pass on the code to your new provider, the switch will be completed within one working day, protecting customers from having to pay for multiple carriers at the same time. Mobile networks will also not be permitted to charge any notice period fee after you've decided the switch. The customer-friendly approach to switching mobile carriers will be up for consultation in the U.K. until the end of June.

Ofcom

British communications regulation agency Ofcom wants to make it easier for customers to switch mobile carriers with a new plan that lets customers switch providers by sending a text or a request online. Instead of navigating a complicated phone call, in the future, customers will be able send a free message to their current provider, who would be required to respond instantly with a “cancellation code.”

Current providers will also announce any early exit fees or outstanding device costs. Once you pass on the code to your new provider, the switch will be completed within one working day, protecting customers from having to pay for multiple carriers at the same time. Mobile networks will also not be permitted to charge any notice period fee after you've decided the switch. The customer-friendly approach to switching mobile carriers will be up for consultation in the U.K. until the end of June.