Delta Wants Fingerprints To Replace Boarding Passes

Delta Wants Fingerprints To Replace Boarding Passes
Hotels, Hospitality & Travel

The airline is piloting a program that replaces boarding passes with finger scanning

Jiwon Kim
  • 31 july 2017

Boarding passes may become a relic of the past as biometric technology gets cheaper and more accessible. Delta has decided to pilot a program that allows passengers to check in using a fingerprint scanner. Delta customers with a SkyMiles number who enroll in CLEAR will be eligible to test the new system. CLEAR captures biometrics and SkyMiles information for each customer.

Currently, Delta uses this check-in method for SkyMiles members who want access to its Sky Club at Reagan Washington National Airport. Delta is also testing another biometrics program that utilizes facial recognition software for dropping off checked luggage. If the fingerprint system works well as a boarding pass replacement, it may also be applied to checking in luggage.

“Customer and employee feedback has been extremely encouraging throughout our Delta Sky Club test and we expect that enthusiasm to continue with the boarding experience,” Gil West, Delta’s Senior Executive Vice President and COO, said in a press release. “It’s a win-win program. Biometric verification has a higher level of accuracy than paper boarding passes and gives agents more time to assist customers with seat changes and other skilled tasks instead of having to scan individual tickets—and customers have less to keep track of as they travel through the airport.”

Delta | CLEAR

Boarding passes may become a relic of the past as biometric technology gets cheaper and more accessible. Delta has decided to pilot a program that allows passengers to check in using a fingerprint scanner. Delta customers with a SkyMiles number who enroll in CLEAR will be eligible to test the new system. CLEAR captures biometrics and SkyMiles information for each customer.

+airlines
+Automotive
+biometrics
+Delta
+Luxury
+retail
+technology
+travel
+USA

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