Japanese Bank Robots Can Understand Your Emotions

Japanese Bank Robots Can Understand Your Emotions
Banks, Insurance & Financial Services

The robots are able to recognize human emotions while responding to customer questions and complaints

Lauren Kirkwood
  • 23 october 2017

Bank of Tokyo-Mitsubishi UFJ and Mizuho Bank have introduced robots that are able to understand and express emotions when conducting customer service duties. Nao, a robotic teller from SoftBank Robotics used by Bank of Tokyo, is capable of carrying out human interactions that include feeling, thinking, hearing and speaking. The bot speaks Japanese, English and Chinese, and is used primarily for addressing customer complaints.

Another robot called Pepper, used at Mizuho Bank, is able to alter the color of its eyes, the content on its tablet display and its tone of voice to respond appropriately to the emotional state of the customer with whom it is dealing. Bank robots like Nao and Pepper are becoming increasingly popular alternatives to human greeters and tellers, as they are equipped with the ability to carry out the functions of several different roles.

SoftBank Robotics


Lead Image: Alex Knight | Unsplash

Bank of Tokyo-Mitsubishi UFJ and Mizuho Bank have introduced robots that are able to understand and express emotions when conducting customer service duties. Nao, a robotic teller from SoftBank Robotics used by Bank of Tokyo, is capable of carrying out human interactions that include feeling, thinking, hearing and speaking. The bot speaks Japanese, English and Chinese, and is used primarily for addressing customer complaints.

+AI
+artificial intelligence
+Asia
+Automotive
+banking
+customer service
+financial services
+japan
+pepper
+retail
+Robots
+technology

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