Hilton Guests Will Soon Be Able To Control Their Stay With A Smartphone
Hilton's Connected Rooms will let guests choose TV channels, adjust the lights and control the thermostat, all through a mobile device
Hilton has plans to integrate smart rooms into its hotels on a grand scale. The “Connected Rooms” concept stems from the brand looking to give its guests a consistent and seamless experience around the world.
Hilton introduced its Honors Mobile App in 2014, which lets guests choose their own rooms and even unlock the doors. Now, it’s a whole new ball game. Hilton is letting guests control the room’s thermostat, pick their favorite TV channels and even adjust the room lighting through the app alone. What’s more is that all of the settings are saved on the guest’s account. This way, when the guest checks in to another Hilton hotel, their preferences will automatically be applied when they enter the room.
According to Skift, the first test location will be Memphis, Tennessee followed by Dallas, Texas. By 2018, Hilton plans to roll out the Connected Rooms across the U.S.
PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by pioneers at well known and new companies.
Healey changes the way people shop by leveraging technology to provide intuitive, personalized experiences for consumers. As CEO and Co-Founder of Oak Labs Inc., Healey leads development in interactive, technology-equipped retail experience. Prior to founding Oak Labs Inc., Healey was an Innovation Forum Board Member for fashion retailer Orvis Co. With expertise in retail strategy and product management, Healey is pioneering the future of brick and mortar retail.