British Bank Tests Life-Like Digital Human For Customer Service
Cora is a chatbot developed by NatWest bank that can answer basic verbal questions
British bank NatWest is testing a new prototype of its text-based chatbot Cora, a life-like digital human customers can have a two-way verbal conversation with on a computer or mobile device. Cora is able to answer basic verbal questions such as “How do I log in to online banking?”, “How do I apply for a mortgage?” and “What do I do if I lose my card?” It offers customers an additional way to receive quick customer assistance, and helps the bank answer a much larger volume of questions every day.
NatWest has been building the Cora digital human using technology provided by New Zealand-based company Soul Machines. It will be deployed following the successful completion of a pilot. Ultimately the goal is to free up time for human advisors to answer more complex customer questions, as well as answer customer queries outside of normal working hours.
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Hayley Barna and Mollie Chen, Katia co-founded Birchbox to address their frustrations with having to sift through an endless online supply to find the right personalized beauty products. Aiming to help people find what they want and stumble across items they didn’t know they needed, Birchbox provides sample products to millions of subscribers every month. As co-CEO of Birchbox, Katia is responsible for building relationships with beauty and lifestyle brands and all outgoing promotion. Prior to Birchbox, Katia worked in the financial and real estate sector for Eurohype AG and M&T Bank. She has an MBA from Harvard Business School.