Cora is a chatbot developed by NatWest bank that can answer basic verbal questions

British bank NatWest is testing a new prototype of its text-based chatbot Cora, a life-like digital human customers can have a two-way verbal conversation with on a computer or mobile device. Cora is able to answer basic verbal questions such as “How do I log in to online banking?”, “How do I apply for a mortgage?” and “What do I do if I lose my card?” It offers customers an additional way to receive quick customer assistance, and helps the bank answer a much larger volume of questions every day.

NatWest has been building the Cora digital human using technology provided by New Zealand-based company Soul Machines. It will be deployed following the successful completion of a pilot. Ultimately the goal is to free up time for human advisors to answer more complex customer questions, as well as answer customer queries outside of normal working hours.

NatWest

British bank NatWest is testing a new prototype of its text-based chatbot Cora, a life-like digital human customers can have a two-way verbal conversation with on a computer or mobile device. Cora is able to answer basic verbal questions such as “How do I log in to online banking?”, “How do I apply for a mortgage?” and “What do I do if I lose my card?” It offers customers an additional way to receive quick customer assistance, and helps the bank answer a much larger volume of questions every day.