Chase Says Voice Will Allow Bank Account Access

Chase Says Voice Will Allow Bank Account Access
Financial Services

Chase is implementing voice authentication for customers calling its service center, eliminating the inconvenience of passwords

Todd Neikirk
  • 26 april 2018

Modern technology has improved our lives in many ways, but not without some annoyances. One of the major ones is remembering an endless number of passwords. Chase is taking a step to make it easier for customers calling into its service center by implementing voice authentication in place of a passcode.

While convenience is the most obvious benefit to this system, the more important aspect is security. There are many talented hackers out there who have been able to access customer data or guess passwords by mining personal information. Voice activation makes this much more difficult.

The feature is able to capture a unique voice print for the user, which is based on over 100 vocal characteristics. When a Chase card member calls, the system can recognize pitch and accent and should automatically recognize the consumer during future calls. Since the voice activated protection is not fail-safe, the program may ask for additional verification to make sure sensitive information is protected.


+artificial intelligence
+financial services
+voice authentication

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